Essential
Unlimited support through Advice and Template Documentation
Ideal for businesses looking for regular advice and ongoing access to essential template HR documentation.
Retained HR Support
Strategic HR support with real impact.
With our retained HR service, you get unlimited advice, bespoke documentation, and hands-on case management — all for a fixed monthly fee that keeps you compliant, confident, and free to focus on growth.
Support tiers at a glance
Find the right level of HR support to match your business needs
Every business has different HR needs. That’s why our retained HR support comes in flexible levels — from essentials that keep you compliant to advanced, strategic support that helps you grow. Explore the options below to find the package that best fits your business.
Foundation
Unlimited support through Advice and Bespoke Documentation.
Perfect for businesses that need both advice and bespoke HR documents tailored to their specific needs. We provide custom HR solutions, support with people issues, and tailored case management.
Enhanced
Unlimited support through Advice, Bespoke Documentation and a Dedicated HR Contact.
For growing businesses needing strategic HR input and proactive support, with a dedicated point of contact who fully understands the company’s culture, people, and business goals — from day-to-day HR issues to the complex HR challenges.
Premium
Unlimited support through Advice, Bespoke Documentation, a Dedicated HR Contact and Strategic HR Planning.
Best suited to businesses requiring high-level HR involvement, organisational development, and long-term planning to reduce risk and build resilience. This is a comprehensive HR management service including everything you need, with a focus on proactive strategy, compliance, and long-term people planning.
WHAT'S INCLUDED
Clear, practical HR support — tailored to your level
| Essential From £155 p/m |
Foundation From £215 p/m |
Enhanced From £250 p/m |
Premium From £475 p/m |
|
|---|---|---|---|---|
| Unlimited advice |  |
|
|
|
| Contract of employment | |
|
|
|
| Legal updates / news | |
|
|
|
| Handbook | |
|
|
|
| HR policies | |
|
|
|
| Template case documentation | |
|
|
|
| Bespoke case documentation | |
|
|
|
| Case management | |
|
|
|
| HR audit | |
|
|
|
| HR audit follow up action plan | |
|
||
| Dedicated point of contact | |
|
||
| Strategic insight | |
|
||
| Monthly/quarterly meetings | |
|||
| Completion of people plan | |
|||
| Completion of compliance risk assessments | |
|||
| Enquire | Enquire | Enquire | Enquire |
The support you need. The impact your business deserves
Speak to us about retained HR that delivers real results — every day, not just in a crisis.
WHY CHOOSE RETAINED SUPPORT?
Peace of mind, expert guidance, and real results — every day
- Peace of mind from day one – we take care of your people issues, so you don’t have to worry.
- Clear, practical advice – relevant guidance and support that helps you stay compliant and in control.
- Free up your time – focus on running and growing your business while we handle the HR.
- From hands on to strategic support – no call centres, just real relationships with HR experts who get to know your business.
What makes us different?
We don’t just offer advice, we become an extension of your business. We take the time to get to know you and your organisation, so we can deliver bespoke, relevant advice and documentation that works for your team and culture across the entire employment lifecycle.
We are also flexible in how we work with you. Choose from:
- Retained support with unlimited advice
- One-off projects or documentation help
- Ad hoc support whenever you need it
We can even enhance our services with admin support, HR software, elearning tools, recruitment support, payroll and more, giving you a complete people management solution, tailored to what you actually need and real value to your business.
Outsourcing your HR to us means gaining a reliable partner dedicated to supporting your people, protecting your business, and helping you thrive.
Our aim is to make a real impact in your business where it matters most: your people.
YOUR QUESTIONS ANSWERED
Everything you need to know about retained HR with impact HR
Do you provide ad hoc support as well as retained contracts?
Yes, we offer various support options to suit your business needs. Whether you are looking for ongoing HR support through one of our HR retainer packages or need assistance with a one-off project, we can help. We also provide ad hoc advice and guidance as and when issues arise, giving you the freedom to access expert support when needed.
How long is the contract term?
A retainer is typically 12 months, but we can provide ad-hoc or project work on a shorter-term basis. During this time we focus on delivering real value and building a strong partnership with your business. We are confident that the support and results you experience in the first year will make you want to continue working with us beyond that.
How do you keep up to date with legislation updates?
As HR professionals, staying on top of employment law and legislative changes is a core part of what we do. We actively monitor legal developments to ensure our advice is always current and compliant. We do this so you don’t have to. This means you can focus on running your business, while we keep you informed through regular updates, client communications, and articles on our website.
Who will my point of contact be?
Depending on the support package you choose, you’ll either be assigned a dedicated HR Consultant or be supported by a member of our experienced, close-knit team. We take the time to truly understand your business, so the advice you receive is practical, tailored, and provides real impact. If your dedicated Consultant is ever unavailable, another team member will step in, ensuring continuity and consistent support at all times.
Is there insurance in case of an employment tribunal claim?
While we don’t currently offer insurance cover for tribunal claims, we are here to fully support you should a claim arise. We understand how stressful these situations can be and will guide you through the process with practical, expert advice. Most importantly though, our focus is on helping you prevent issues before they escalate – through proactive, compliant HR support designed to minimise the risk of claims in the first place.
Can I try the service before signing up?
Yes, we offer a free call, but can also provide a PAYG or project fee depending on your needs. As part of this initial call, we will discuss any current people challenges and better understand what you’re looking for in an outsourced HR partner. This gives you a chance to see how we work and ensures we’re the right fit to support your business needs before you commit.
MORE WAYS WE CAN SUPPORT YOUR BUSINESS Flexible services to complement your retained HR package
Pay as you go HR support
Sometimes you don’t need ongoing HR support — you just need the right advice, or the right documentation, exactly when the situation calls for it. Our Pay As You Go (PAYG) HR services give you the flexibility to access expert support without committing to a retainer.
Visit the Pay as you go HR support page
HR Projects
Not every HR need fits into ongoing support. That’s why we offer tailored HR projects to help you manage complex issues, deliver change, and strengthen your people strategy. From restructures to EDI support, we provide expert guidance to keep your business compliant and moving forward.
Visit the HR Projects pageElearning
Empower your team with elearning designed specifically for small and medium-sized businesses. Our carefully curated course bundles provide the tools to ensure compliance, boost productivity, and build a thriving workplace culture. With flexible, CPD-accredited elearning courses, your staff can train anytime, anywhere.
Visit the Elearning pageHR for SMEs and New Businesses
SMEs face unique challenges when it comes to managing people. Our HR services give you the confidence to stay compliant and the freedom to focus on what matters most — running and growing your business.
Visit the HR for SMEs and New Businesses pageHR Software
The right HR software (also known as HRIS or HR systems) helps UK SMEs save time, stay compliant, and create a seamless employee experience. From onboarding and absence tracking to performance management and payroll, HR software powers a more effective HR function.
Visit the HR Software pageBespoke HR Training Programmes
At impact HR, we understand that no two organisations are the same. That’s why our training is never off-the-shelf — it’s designed around your people, your challenges, and your goals.
Whether you’re looking to build leadership capability, improve team performance, or strengthen compliance with UK employment law, our bespoke HR training programmes ensure your workforce gets the support they truly need.
Visit the Bespoke HR Training Programmes pageEmployee Engagement
Enhance your organisational culture and drive success with tailored people insights and continuous feedback solutions to boost employee engagement.
Visit the Employee Engagement pageEmployee Wellbeing
We believe employee wellbeing isn’t a “nice to have” — it’s a business essential. When your people feel supported both in and out of work, they’re more engaged, motivated, and resilient. Our Employee Wellbeing services are designed to help you protect and enhance the wellbeing of your team through practical, evidence-based solutions that improve attendance, performance, and overall workplace culture.
Visit the Employee Wellbeing pageHealth and Safety
Keeping your workplace safe and compliant is not optional – it’s essential. We provide practical health and safety support that helps you meet legal requirements, reduce risks, and create a safer environment for your employees and visitors. Whether you need ongoing retained support, one-off projects, or specialist training, our team of experts are here to give you confidence and peace of mind.
Visit the Health and Safety page
Make an enquiry
Let’s talk
Start making your impact.
Whether you need day-to-day HR support, ad-hoc support or a long-term partner, we’re here to help.
Get in touch for a free initial chat — no pressure, just practical advice from people who get it.
0330 2369866
hello@impacthr.co.uk
Leicester: 6 St. Georges Way, 3rd Floor, St. George’s House, Leicester LE1 1QZ
London: 167 City Road, London EC1V 1AW
Leeds: Building 3, City West Business Park, Gelderd Rd, Holbeck, Leeds LS12 6LN
Essex: Halford House, 2 Coval Lane, Chelmsford, England, CM1 1TD