Outsourced HR Retainers
Unlimited advice, proactive case management, and bespoke documentation, all for a fixed monthly fee.
About Impact HR
HR that makes a real impact
Your business doesn’t just need HR. It needs HR that makes an impact.
At impact HR, we’re more than an outsourced HR consultancy — we’re your people partner. We help SMEs across the UK prevent problems before they arise, resolve challenges with confidence, and build workplaces where employees thrive.
With us, HR isn’t just a safety net. It’s a driver of growth, engagement, and long-term success.
WHO WE ARE
Our story
impact HR was created because too many SMEs were stuck with HR that was either too rigid or too reactive. We wanted to build something better — pragmatic, human, and truly impactful.
The team at impact HR has extensive experience across hospitality, care, manufacturing, professional services, retail, technology, and the not-for-profit sector, we’ve walked alongside business leaders through every kind of people challenge. From compliance headaches to complex disputes, our support has always been rooted in clear, practical advice and a people-first approach.
Today, we support SMEs nationwide, but with regional teams, focused on making in an impact on the regions that they serve.
Our promise is in our name: to make a real impact where it matters most — your people.
What We Do
We provide HR outsourcing that adapts to your business needs — from small fixes to strategic leadership.
- Retained HR Support – Unlimited advice, proactive case management, and bespoke documentation, all for a fixed monthly fee.
- On-Demand Advice – Call us when you need us, no ongoing contract.
- Specialist Projects – TUPE transfers, restructures, redundancies, investigations, culture change.
- HR Documentation – Contracts, handbooks, and policies created for your business.
- Add-On Services – HR software (Breathe HR), payroll, recruitment support, e-learning, and employee engagement platforms like NewPossible.
On-Demand Advice
Call us when you need us, no ongoing contract.
Specialist Projects
TUPE transfers, restructures, redundancies, investigations, culture change.
HR Documentation
Contracts, handbooks, and policies created for your business.
Add-On Services
HR software (Breathe HR), elearning and employee engagement platforms like NewPossible.
Our four pillars
The impact HR Way
We believe the best HR support goes far beyond compliance. HR isn’t just about policies and procedures — it’s about protecting your business, empowering your leaders, growing with your ambitions, and helping your people thrive. That’s why we built The impact HR Way: a four-pillar framework that guides everything we do.
1. Protect – Keeping your business safe and compliant
The foundation of great HR is risk management. We ensure your contracts, policies, and processes are watertight and up to date with UK employment law. From disciplinary procedures to health and safety, we reduce the risk of costly disputes or tribunal claims, giving you complete peace of mind that your business is protected.
2. Empower – Building confident leaders and managers
HR should give managers the tools and confidence to lead well. We don’t just tell you what the law says — we coach your leaders to manage absence, performance, grievances, and change with fairness and authority. Empowered managers create stronger teams, better decisions, and healthier workplace cultures.
3. Grow – Scaling HR as your business evolves
As your workforce expands or changes, so do your HR needs. We design flexible systems and people strategies that grow with you — from onboarding processes and employee engagement initiatives to restructures and TUPE transfers. Wherever your journey takes you, our support evolves seamlessly, ensuring HR never becomes a bottleneck to your growth.
4. Thrive – Creating workplaces where people flourish
The real measure of HR success is not just compliance but culture. We help you foster inclusive, motivated, and engaged teams who feel valued at work. Through initiatives like employee engagement platforms, wellbeing support, and e-learning, we build the conditions where people don’t just stay — they thrive, innovate, and drive your business forward.
Who We Work With
We’re proud to support ambitious start-ups and established SMEs across the UK, in a variety of sectors, including:
- Hospitality & Care
- Manufacturing & Logistics
- Professional Services
- Retail
- Not-for-Profit & Charities
- Technology & Digital
We’re hiring – HR Advisor & HR Consultant
We’re growing our team and looking for talented HR professionals to join us — explore our current opportunities and make an impact with impact HR.
meet the team that drives impact hr Real people. Real expertise. Real impact.
Our team combines HR expertise with a practical, people-first approach. Get to know the experts who’ll work alongside you to support your business and your people.
She began her career working within a chartered accountancy firm before taking time out to raise her family. Wanting greater flexibility and balance, she went on to establish her own accountancy practice, supporting a wide range of clients. Over the... Read more
Adele Baker
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Finance ManagerChartered Fellow CIPD with 30+ years’ HR experience. Gemma Todd specialises in complex employment law, case management, and values-driven HR solutions.
Gemma Todd
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Regional HR Services Manager
Grace Jermy is a CIPD-qualified HR professional specialising in employee wellbeing, onboarding, and employee relations, supporting organisations to build positive workplace cultures.
Grace Rogers
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HR Co-ordinator
CEO of Impact HR with 20+ years’ experience in HR leadership and strategy. Greg Guilford supports SMEs with people, culture, and organisational growth.
Greg Guilford
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Group Chief Executive Officer
James Balding is Head of Health & Safety at Impact HR and a Certified Member of IOSH (CertIOSH)
James Balding
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Head of Health & Safety
With over 23 years’ experience in HR and Employment Law, Julie Dawson is a trusted and well-respected HR Consultant based in Leeds, supporting SMEs across Yorkshire with practical, people-centred solutions.
Julie Dawson
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Director, JD Employment Solutions
Juliet Irving makes HR simple and stress-free. Find out how she partners with clients to make a real difference.
Juliet Irving
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Director of HR Operations
HR Consultant and Associate CIPD member. Laura Wright specialises in employee relations, investigations, and HR support for SMEs across multiple industries.
Laura Wright
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HR ConsultantPaul Addy, is a HR Consultant and Fellow of the Chartered Institute of Personnel and Development. With over 30 years’ experience in HR, and senior roles for companies including Barclays, GE and ASDA, he is passionate about helping businesses grow through development of a positive people culture.
Paul Addy
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Director, Positive People HR
Make an enquiry
Let’s talk
Start making your impact.
Whether you need day-to-day HR support, ad-hoc support or a long-term partner, we’re here to help.
Get in touch for a free initial chat — no pressure, just practical advice from people who get it.
0330 2369866
hello@impacthr.co.uk
Leicester: 6 St. Georges Way, 3rd Floor, St. George’s House, Leicester LE1 1QZ
London: 167 City Road, London EC1V 1AW
Leeds: Building 3, City West Business Park, Gelderd Rd, Holbeck, Leeds LS12 6LN
Essex: Halford House, 2 Coval Lane, Chelmsford, England, CM1 1TD