Trusted HR expertise with a personal approach
Gemma Todd is an experienced and seasoned HR professional with over 30 years’ experience and has held HR roles up to Board level. She has worked in a broad range of sectors including finance, defence engineering, environmental management, professional services, education, manufacturing, adult social care, and hospitality.
She is committed to delivering high quality, values-driven, first-class, accessible HR solutions and services. With a proven track record in managing all aspects of HR she has, for the past 15 years, developed a specific skill set for managing complex employee and industrial relations cases.
Gemma is a Chartered Fellow of the CIPD and holds a CIPD Diploma in HR Management (Level 7) as well as a CIPD Level 5 qualification in Employment Law. She is qualified as a Six Sigma Green Belt, a Workplace Mediator, and is a registered member of the British Psychological Society’s Psychological Testing Centre.
Gemma specialises in complex and challenging employment law case management. She has a passion for supporting organisations to improve their people management, systems, processes and operations to generate more effective and efficient practices that lead to improved results.
Gemma is a Lay Member of the Employment Appeals Tribunal Service, a Non-Executive Director (HR) and Trustee for a local Academy Schools Trust. She is passionate about animal welfare, and volunteers both in the UK and abroad for a number of animal aid charities. She has a small, private talk therapy practice in Essex, specialising in supporting clients through grief and bereavement.
Huge thank you to impact HR (previously Kingswood Group) for all…
Huge thank you to impact HR (previously Kingswood Group) for all your help, particularly Gemma who was always on hand with a clear, friendly, unbiased approach. We wouldn’t hesitate to come back 🙂
Always a second to none service from Gemma Todd. Always very thorough with the detail and fast turn around to any required HR assistance.
Gemma is brilliant, her knowledge is incredible and she always gets back to me so quickly.
Our team combines HR expertise with a practical, people-first approach. Get to know the experts who’ll work alongside you to support your business and your people.
She began her career working within a chartered accountancy firm before taking time out to raise her family. Wanting greater flexibility and balance, she went on to establish her own accountancy practice, supporting a wide range of clients. Over the... Read more
Amber Shoyer is a Group Digital Marketing Executive at Impact HR, supporting multiple brands across the group with their marketing strategy, and day to day activities.
Grace Jermy is a CIPD-qualified HR professional specialising in employee wellbeing, onboarding, and employee relations, supporting organisations to build positive workplace cultures.
CEO of Impact HR with 20+ years’ experience in HR leadership and strategy. Greg Guilford supports SMEs with people, culture, and organisational growth.
James Balding is Head of Health & Safety at Impact HR and a Certified Member of IOSH (CertIOSH)
James is an HR professional with over four years of experience in employment relations, HR automation, and employment law. He holds both a BSc and MSc in Human Resource Management and is CIPD Level 7 qualified.
With over 23 years’ experience in HR and Employment Law, Julie Dawson is a trusted and well-respected HR Consultant based in Leeds, supporting SMEs across Yorkshire with practical, people-centred solutions.
Juliet Irving makes HR simple and stress-free. Find out how she partners with clients to make a real difference.
HR Consultant and Associate CIPD member. Laura Wright specialises in employee relations, investigations, and HR support for SMEs across multiple industries.
Mellissa Charles has 25 years experience in the HR profession and holds a BA Hons degree in HR Management, a Postgraduate Diploma in Employment Law and is a Chartered Member of the CIPD.
Paul Addy, is a HR Consultant and Fellow of the Chartered Institute of Personnel and Development. With over 30 years’ experience in HR, and senior roles for companies including Barclays, GE and ASDA, he is passionate about helping businesses grow through development of a positive people culture.
We’re always open to hearing from HR professionals who share our values. If you’re passionate about supporting businesses and making a difference, we’d love to hear from you.
With our retained HR service, you get unlimited advice, bespoke documentation, and hands-on case management — all for a fixed monthly fee that keeps you compliant, confident, and free to focus on growth.
Visit the Retained HR Support page
Sometimes you don’t need ongoing HR support — you just need the right advice, or the right documentation, exactly when the situation calls for it. Our Pay As You Go (PAYG) HR services give you the flexibility to access expert support without committing to a retainer.
Visit the Pay as you go HR support page
Empower your team with elearning designed specifically for small and medium-sized businesses. Our carefully curated course bundles provide the tools to ensure compliance, boost productivity, and build a thriving workplace culture. With flexible, CPD-accredited elearning courses, your staff can train anytime, anywhere.
Visit the Elearning page
SMEs face unique challenges when it comes to managing people. Our HR services give you the confidence to stay compliant and the freedom to focus on what matters most — running and growing your business.
Visit the HR for SMEs and New Businesses page
The right HR software (also known as HRIS or HR systems) helps UK SMEs save time, stay compliant, and create a seamless employee experience. From onboarding and absence tracking to performance management and payroll, HR software powers a more effective HR function.
Visit the HR Software pageAt impact HR, we understand that no two organisations are the same. That’s why our training is never off-the-shelf — it’s designed around your people, your challenges, and your goals.
Visit the Bespoke HR Training Programmes page
Enhance your organisational culture and drive success with tailored people insights and continuous feedback solutions to boost employee engagement.
Visit the Employee Engagement page
We believe employee wellbeing isn’t a “nice to have” — it’s a business essential. When your people feel supported both in and out of work, they’re more engaged, motivated, and resilient. Our Employee Wellbeing services are designed to help you protect and enhance the wellbeing of your team through practical, evidence-based solutions that improve attendance, performance, and overall workplace culture.
Visit the Employee Wellbeing page
Keeping your workplace safe and compliant is not optional – it’s essential. We provide practical health and safety support that helps you meet legal requirements, reduce risks, and create a safer environment for your employees and visitors. Whether you need ongoing retained support, one-off projects, or specialist training, our team of experts are here to give you confidence and peace of mind.
Visit the Health and Safety page
Not every HR need fits into ongoing support. That’s why we offer tailored HR projects to help you manage complex issues, deliver change, and strengthen your people strategy. From restructures to EDI support, we provide expert guidance to keep your business compliant and moving forward.
Visit the HR Projects pageLet’s talk
Whether you need day-to-day HR support, ad-hoc support or a long-term partner, we’re here to help.
Get in touch for a free initial chat — no pressure, just practical advice from people who get it.
0330 2369866
hello@impacthr.co.uk
Leicester: 6 St. Georges Way, 3rd Floor, St. George’s House, Leicester LE1 1QZ
London: 167 City Road, London EC1V 1AW
Leeds: Building 3, City West Business Park, Gelderd Rd, Holbeck, Leeds LS12 6LN
Essex: Halford House, 2 Coval Lane, Chelmsford, England, CM1 1TD
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